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Terms and Conditions

Payment Options

1. Online Card Payments Visa, Master and American Express Card payments are processed through an online payment gateway system. You need not worry about your card information falling into the wrong hands because your bank will authorize the card transaction directly without any information passing through us. In approximately 25-30 seconds (depending on your internet connection) your bank will issue, using the online payment gateway, an authorization code and confirmation of completion of transaction.

Transaction Confirmation

You should not take any action based on information on the Website until you have received a confirmation of your transaction. In case of confirmations to be received by email, if you do not receive a confirmation of your purchase/transaction within the stipulated time period, first look into your "spam" or "junk" folder to verify that it has not been misdirected, and if still not found, please contact our call centre.

Delivery of Products/Services

What is an e-ticket?

An e-ticket (electronic ticket) is a paperless electronic document with a unique confirmation number given to passengers in place of a paper ticket. Passengers are required to produce the unique confirmation number at the airport airline counter to claim the e-ticket.

How will I get my e-ticket details?

Your e-ticket details will be sent to the email address provided by you at the time of booking. If you do not receive your e-ticket within 8 hours of making your booking with safiya.travel, please call our Customer Care Representative on Tel # 0495 - 4070708 / 4070709 safiya.travel. shall not be liable if customers do not comply with this requirement

Is it necessary to carry my e-ticket with me?

Yes, it is mandatory for you to carry a copy of your e-ticket as sent by safiya.travel. In the event that you fail to present a copy of your e-ticket, safiya.travel. will not be held responsible if the Airline does not issue a boarding pass/ disallows you from travelling.

Cancellation Policy

  • Any changes on online booking are accepted 24hrs prior to departure only
  • Changes within 24 Hours of booking to be made through our helpdesk at Tel # 0495 - 4070708 / 4070709
  • Our call centre timings are 900hrs to2000 hrs (Except Sunday And National Holidays).
  • Any Cancellation/rescheduling for online bookings after 2000hrs till 1000hrs to be done directly through airlines helpdesk and cancellation/rescheduling reference number to be retained for respective airlines.
  • Any cancellation/rescheduling for online bookings done directly through airlines helpdesk need to be advised to http://safiya.travel/ within 12 hours of any changes through mail at -:online@safiya.travel
  • All booking booked on http://safiya.travel/ are subject to cancellation penalty levied by the airlines
  • *How do I get a refund after cancelling my ticket? *

*Refund Policy*

  • Safiya Travel Online. Cancellation or any changes of airline tickets shall at all times be subject to charges as may be payable to the relevant airline in accordance with such relevant airline cancellation/refund policy. Prior to booking tickets, you must familiar yourself with the relevant airline cancellation/refund policy with respect to the ticket to be booked by you. Any cancellation or any changes payable Safiya Travels be to your account. At present a service fee of Rs 200/- and Rs 500/- being charged for domestic and International respectively over and above the airline cancellation or rescheduling fees.
  • The customer must read individual airline specific terms and conditions in order to find out if the ticket proposed to be booked/purchased is subject to any additional cancellation fee or charge. We take no liability whatsoever in this regard
  • Please note that unless stated otherwise, it is mandatory to contact us for refunds and the airline will not directly refund the tickets booked from the website
  • Cancellation or any changes of airline tickets shall at all times be subject to all charges as may be payable to the relevant airline in accordance with such relevant airline cancellation/refund policy. Prior to booking tickets, you must familiar yourself with the relevant airline cancellation/refund policy with respect to the ticket to be booked by you. Any cancellation or any changes all charges payable to the relevant airline shall be to your account.
  • The customer must read individual airline specific terms and conditions in order to find out if the ticket proposed to be booked/purchased is subject to any additional cancellation fee or charge. We take no liability whatsoever in this regard
  • Please note that unless stated otherwise, it is mandatory to contact us for refunds and the airline will not directly refund the tickets booked from the website

To Cancel Your Tickets

Simply follow the steps below:

  • Log onto www.safiya.travel
  • Click on the Customer Support link.
  • Click on Cancel Bookings button under the Flights section
  • Enter the Safiya Online Booking ID corresponding to your booking and the Contact Number that you gave at the time of the booking.
  • You can choose to cancel your entire booking or cancel any specific passengers or sectors in your booking after you log in.
  • Please review the cancellation penalty and refund amount before you confirm to cancel the booking.
  • The refund amount would reflect in the same account that was used to make the payment at the time of the booking.
  • You can also cancel your ticket(s) by logging into your account using your email id and password under the My Bookings section on the Customer Support page.
    ** We now also support cancellation of select international flights online.

Passport Information:

Passport details are mandatory for e - ticket issuance to Europe, USA and Canada.A few airlines flying to these countries also require passport details for issuing the e-ticket. Refer below to check the list of such airlines:

  • YKLM
  • Kuwait Airways
  • British Airways
  • Air France
  • Saudi Arabian Airlines
  • American Airlines
  • Continental Airlines
  • Delta Airlines
  • United Airlines
  • Kenya Airways
  • China Southern Airlines
  • China Eastern Airlines
  • Aeroflot
  • Egypt Air
  • Biman Bangladesh Airlines

Uzbekistan Airways requires both passport details and visa copies for issuing the e-ticket. In case you are flying to Europe, USA and Canada or with any of the above mentioned airlines, a Safiya representative will contact you soon for your passport details. Please keep them handy.

  • Passport Details:
  • Passport No.
  • Issuing Country
  • Date of Birth (DD/MMM/YY)
  • Gender
  • Expiry date of Passport (DD/MMM/YY)
  • Last name/ Surname of traveller
  • First name/ Given name of traveller
  • Middle name of traveller (if any)

*Visa guidelines:*

Please carry a valid visa for the country you will be visiting or transiting through. Please check with the concerned airline or embassy for all visa requirements.

  • JetLite

    Cancellation and Refunds
    The fare is subject to date change and cancellation penalty. The cancellation before departure (if allowed) needs to be done at least 24hrs prior. The Penalty will be waived off only in case of death of passenger or family member (Death Certificate Required). The Penalty will not be waived if upgrading to a higher class. The cancellation penalties mentioned above may vary if the cancellation is not done as per the set guidelines. If the flight you booked got cancelled, safiya Travels will process the refund (subject to airline policy), deducting Rs.300/-(Domestic) and Rs.600/-(International) as service charge and applicable bank charges. Please send an email to online@safiya.travel, mentioning your Safiya Travels online reference number and airline cancelled flight details. In some cases, you will have to mail us a stamped copy provided by the airline.
  • Jet Airways

    For Special Fares
    Fare cannot be combined with any other fare type. Tickets are non endorsable, non refundable and non reroutable. Change in Reservation is not permitted.
    Refund
    If unused portion of the ticket is presented for refund more than 01 hr. of flight departure, INR 1200 will be charged as refund charges. If the same is presented within 01hr of flight departure, basic fare is forfeited. All taxes and surcharge are refundable of unused sectors.
    No Show
    A NO-SHOW will render tickets and reservation invalid. Tickets will be considered for refund after deducting 100% of the Nett Fare
    Re routing
    Not permitted. Upgrade Change to Higher or lower fare not permitted.
    Flight Disruption or Cancellation
    In the event of flight disruption/cancellation of flights or flight reschedule more than 01hr, Refund is permitted, deducting Rs.300/-(Domestic) and Rs.600/-(International) as service charge and applicable bank charges or passenger can be accommodated in the next available flight, subject to option provided by the airline. In such case change in reservation is allowed only once. Tickets cannot be endorsed to other carriers for any reason.
  • Go Air

    Flight Changes / Cancellations
    Fares and schedules are subject to change without notice. When the Company announces new routes, they may be subject to change and regulatory approval. Since the Company offers everyday low fares, once a Customer's Booking is confirmed and paid-for and the e-ticket is issued, the amount paid is non-refundable. Check-in commences 2 hours prior to scheduled departure. Failure to show up for the flight at least 1 hour prior to the scheduled departure will result in the fare being forfeited and the Company will not provide any monetary refund of the Fare. Subject to availability and payment of all applicable amounts, changes can be made to your booking as follows. Changes to the origin and/or destination of travel and Customer name changes are not permitted. Changes to date or time can be made to your booking if you notify us atleast 6 hours prior to the scheduled departure time by contacting our support team or calling GoAir Customer Call Centre. Changes to your reservation will result in a fee of Rs.1000/- per person per sector per event, plus Rs.300/- Safiya Travels service charge per person per sector per event and applicable fare difference if any. Rs.1000 per person per sector per event when rebooked by Go Customer Call centre or Airport ticketing office. Cancellations to bookings may be made up to two (2) hours prior to the scheduled departure time for a fee of Rs 1000 per person, plus Rs.300/- Safiya Travels service charge per person per sector per event. The balance of the original booking amount will be retained in a credit shell for a period of 6 months where the passenger may use it as payment towards future travel. This fee is subject to change without notice. In case of cancellation of a booking, made by a Go channel partner, refund has to be collected from that respective Go Channel. All fares are subject to change until purchased. Customers should note that certain Fares are offered subject to certain conditions, which may limit, restrict or exclude the right of the Customer to change or cancel Bookings. Infants under the age of 2 years, and not occupying a seat, are required to pay the PSF tax of Rs. 225 (or as may be applicable at the time of the Booking). We recommend that Customers verify their travel itinerary at between 72 to 24 hours before the scheduled departure of the flight on the Company's website at www.goair.in
  • Kingfisher Airlines

    The carriage is subject to KINGFISHER AIRLINES regulations relating to the conditions of Non-International Carriage (Passenger and Baggage) framed in accordance with The Carriage by Air Act, 1972 and Notification regarding application of the Carriage which is non-international. These regulations are known as KINGFISHER AIRLINES Non-International Carriage (passenger and baggage) Regulations 1992. The liability of the company for damage sustained in the event of the death or wounding of a passenger or any other bodily injury suffered by a passenger or by his registered baggage during the course of carriage by air will be governed by the provisions of sections 4,5,6 and the rules contained in the Second Schedule of Carriage by Air Act 1972 with certain exceptions, adaptations, modifications, etc. as notified in the Govt. of India, Ministry of Civil Aviation Notification and as amended from time to time.
    No Show Passengers
    Confirmed Passengers who do not present themselves for their booked flight are termed as 'No Show'. If for some reason you are unable to undertake travel on the flight for which you have a confirmed booking, please let Kingfisher Airlines know as early as possible. This would enable Kingfisher Airlines to offer the seat to another Passenger who otherwise would be unable to travel. You will appreciate that one-day Passenger may be the Passenger needing a reservation on an already fully booked flight.
  • Spice Jet

    Bookings are non-refundable. Failure to show up for the flight at least 1 hour prior to the scheduled departure will result in the fare being forfeited. Any promotional / auction fare purchased in conjunction with return fare cannot be cancelled or changed. Bookings made through Travel Agents are non-refundable. Transaction Fee will be collected directly by them. Changes to the date or time can be made to your Booking if you notify us at least 2 hours before the scheduled departure time by phoning the SpiceJet Sales & Reservation Centre or at the airport or through the SpiceJet internet web site at www.spicejet.com Guest name changes are not permitted. Changes to your reservation will result in a fee, as shown in the fare rules, plus any difference in the fare between the original fare paid and the fare for the revised booking. Where bad weather or instances beyond SpiceJet control has resulted in your flight being cancelled or delayed, SpiceJet will try to assist you to get to your destination, but will not be liable in any way for the delay or cancellation.
  • Indigo

    IndiGo bookings are not transferable. If someone other than the Customer entitled to be carried attempts to travel, or to obtain a refund in connection therewith, IndiGo shall not be liable to the Customer so entitled if in good faith it provides carriage or makes a refund to the said person. The booking itinerary issued by the company shall be subject to rules of cancellation made by the Company which, may be seen at our website, goindigo.in, or at Airport Counters on request. Special Rules and Charges apply for Certain Customers, Pets and Baggage. IndiGo offers everyday low fares, and therefore does not offer special fares for families, children, senior citizens, foreign nationals and armed forces.

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